We’re here to help with questions about your order, shipping, or a return.
Shipping & delivery
Review the available shipping options and any charges at checkout before placing your order.
For questions about shipping availability, delivery timing, or an order already on its way, contact us. If you have already ordered, please include your order number so we can help.
Returns & exchanges
To ask about a return or exchange, contact us before sending an item back. Include your order number, the item you would like to return, and the reason for your request.
Our team can confirm whether your item is eligible and explain the next steps, including any applicable return shipping charges.
Damaged or incorrect items
If your order arrives damaged or contains the wrong item, please contact us with your order number and a description of the issue so we can help resolve it.
Need a hand?
Visit our Contact page or email us at caratandmuse@gmail.com for help with an order or a question about a piece.